Returns & Exchanges Information
You may apply for a return within 14 days of delivery of the item. Goods must be returned within 14 days from the date of application for return.
Items to be returned or exchanged must have no signs of wear, or use, or damage.
Items must be returned in original packaging and saleable condition.
You will be refunded a total cost of a product. Return shipping cost is not refundable.
Returns or exchanges are not possible:
- if there is no original sales receipt;
- if there are no tags on items;
- if tags are still on but no longer original. Also, if tags have certain visible signs of mechanical influence (for instance, a tag has been removed and then reattached);
- for stockings, tights, fishnet dresses, socks, catsuits, bodies, underclothing and sets of underwear (if the protective packaging is opened)
How to return an item/ a product/ a purchase?
Goods that have been delivered by DPD or Omniva can be returned free of charge using a return code, which will be sent to the buyer via sms and/or e-mail together with the delivery information or will be attached a return page with the code to the accompanying order documents.
If the item was received in the office (Ganibu dambis 26A), the return will be made in the same way as received (at the Ganibu dambis 26A office) . If the customer wishes to use the services of DPD or Omniva to return the goods, then the cost of courier services must be paid by the customer.
As soon as your returned item/product is received, N-KVARTALS administration/management undertakes to inform the buyer within 14 days whether it is eligible to the principles of returns policy. If it satisfies those criteria, N-KVARTALS issues a refund. The funds will be returned to the same account from which you paid for the product.
You can get the return form here: Return form